SERVICE & SUPPORT FOR YOUR TICKETING SOLUTIONS
Following the successful commissioning of a new system, we are always available to provide our customers with advice and support in the event of open questions and problem enquiries. Since our highest goal is customer satisfaction, we offer you direct and fast support through our service hotlines manned by our experts and their specialist knowledge.
Our customer service includes answering and processing your questions about our services and your orders by telephone. We also offer technical support for the hardware or system software. We endeavor to address all urgent situations and your concerns as quickly as possible so that your system can get back up and running without delay. In addition, we also offer remote maintenance. In the event of a fault, one of our software specialists can connect to your system via VPN access and gain an immediate overview. In many cases, the problem can be solved directly via remote maintenance. This reduces costs for repairs and increases your system readiness through our time saving fast response.
We provide you with long-term, sustainable and professional maintenance and support for your ticketing systems!
first & second level support
on site service
OUR SERVICE HOTLINES
We will be glad to help you
Monday through Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 1:15 pm
Extended hotline hours are available to our customers individually depending on the contract agreement
Tel: +49 6271 805-200
The service hotline is available for repair queries, complaints processing, spare parts ordering and technical support.
The software support hotline is available to answer your questions about device applications, system software, interfaces and handling.
If you have any questions about our products, our sales team is at your disposal. Here you will find information about our services, delivery times and prices. In addition, our contact personnel will be happy to answer any questions regarding our offer and order processing.
KRAUTH TECHNOLOGY SYSTEM MAINTENANCE CONTRACTS
Service-oriented, flexible & fair
In the public transport sector, there is a risk of unexpected repair costs or system failures. Our service contracts protect against these risks and against cost uncertainty. This service can be individually tailored and expanded to include all available service costs.With a service contract, our support team is always ready to help you with your concerns and problems. At the same time, krauth technology service contracts ensure that your systems are always up to date, thus relieving your administration and employees.
Individual service, all-inclusive price
Higher system availability
Guaranteed response time & fast service times
Relief for administration
Safe planning through calculable costs
Would you like to learn more about the service contents and advantages of a software maintenance contract? Our sales team will be happy to advise you.
IMPORTANT FOR A FRICTIONLESS REPAIR PROCESS
As a manufacturer of hardware systems, krauth technology delivers the highest quality to its customers. However, as with everything where technology is in continuous operation, repairs may also be required for our products or may simply become necessary due to vandalism. Therefore, in the case of any returns we ask you to enclose the repair receipt fully completed with the goods. In this way we can assure you of promptly processing your request.
In the case of a machine being sent in for repair we first of all check whether the repair costs (outside the warranty) are in a reasonable, economic relationship to the cost of a new machine. If the costs exceed 35% of the replacement value or the repair costs exceed 500Euro we will send you a cost estimate before the repair (unless otherwise stated). You are also welcome to request us to always only carry out repairs.
You can fill out our convenient repair receipt on your computer screen, print it out and enclose it in your package.
Please make sure that the goods are packaged safely by you, so that no transport damage occurs.
Submission of the item to be repaired is at your expense in accordance with our General Terms and Conditions, also under the terms of the warranty. You will also be charged for the return shipment. If it falls within the warranty conditions, we will cover the return costs.